We’re halfway through July, and I’m thinking there’s a few of you who have had time to reflect on what 2019 has been like so far. And it’s likely that some of you are thinking “I need some help!”
Maybe you’ve realized how many tasks you really can delegate…and it’s possible you’re considering hiring a virtual assistant (VA).
If that’s the case, read on.
Earlier this month I had the pleasure of chatting with Sue Morin of HBS Business Solutions. Sue has been a VA for 10 years, so I was happy to find out exactly how a virtual assistant like her can help business owners.
Between Sue Morin and her husband Marc, they have been helping small to medium businesses get organized and on track for ten years. If that’s something your business is ready for, here’s the info you need.
Sue, tell me about your HBS Business Solutions and how you help clients.
Sue: We help small and medium businesses with online networking through social media, and we provide email marketing support. Our goal is to help clients develop their businesses with online networking.
What does a “regular work day” look like for you?”
Sue: On an average day, we do appointment scheduling and email monitoring for clients. Quite often I create and share Facebook posts for clients. When a new client comes in, we research their online presence so we can become “their voice.” And we’re often updating Dropbox accounts so when clients upload their content we can access it. For us, our top priority is to monitor clients’ email accounts and respond quickly.
HBS Business Solutions doesn’t work like other virtual assistants. What’s the difference?
Sue: We don’t sell set packages. Instead, clients can work with us in 3 ways :
- Clients can hire us for “time and material.” In this case it’s “pay as you go”, so clients pay for the amount of time we work, regardless of what that chunk of time might be.
- Clients can buy block of time for a contracted period of time. For example, 20 hours per month, for a period of 3 months. The hours do not roll over into the next month. That means the client is committed to growing the business and using our expertise regularly, making full use of those hours.
- Clients can contract us for specific projects, which can vary in time.
Sue: If a business owner is ready for a VA, it’s important to remember that communication is key. A virtual assistant can’t read minds, so it’s essential to be clear and communicate your needs very specifically.
Setting up expectations at the beginning of the relationship by both parties is a must. That way we will know exactly what we have to deliver, and the client will know exactly what the deliverables will be, and when they will happen.
As a client, you should be very clear at the beginning about the services that you need, because the VA you’re considering may not provide that specific service. For instance, Marc and I do not provide web design, graphic design or transcription.
Finally, if you want to work with us specifically, we have set checkpoints so that clients can make sure the tone and voice is being presented accurately. We have schedules that clients must review before posts are published, to ensure we are presenting the information as the client wishes.
And as a final word, there’s 2 simple reasons why someone like Sue should be part of your team:
peace of mind, and extra time.
Hope you’re having a great summer.